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I booked a cruise on Viking with a friend of mine. We took out travel insurance, so when my friend had to cancel, I wanted to still go.

Assuming since I has travel insurance that would not be a problem. I assumed incorrectly. I had to pay an additional $5696. on top of the $6656 I paid originally.

When I returned I filed a claim as I was told to do. After waiting 3 months for my refund, I got a check for $ 3817. That was $1878. less than it should have been Now I have to get someone to answer WHY.

They say someone will call within 24-48 hours, last time I made an inquiry, it took a week for an incompetent person to call back.

What is wrong with this very expensive river cruise line???

Product or Service Mentioned: Viking Cruises Cruise.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Nov 05, 2015.
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Melbourne, Florida, United States #1190927

I am STILL waiting for someone to answer the phone OR call back from Customer Relations.

What recourse do we have?

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