Kapaau, Hawaii
Customer service
Price Affordability

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to Budapest. Deposit made and contract called for bal some 3 months prior to cruise. But 11 months before the cruise, was advised my booking was being cancelled due to non payment of $ due. Pointed out the written contract but still got cancelled out. Then was told that I could rebook the cruise but at a higher price or take lesser cabin selection. Got 80% refunded w/20% taken as a penalty. Thank goodness the deposit had been put on a credit card and I got that 20% by filing claim w/the credit card co.

Was upset at the cancellation as I had already booked my own airline tickets to/from Europe, forcing me to convert the trip to a land tour. But the land tour turned out really great, getting in all the major sights + more that was to be on the cruise. And it was done $3,500 cheaper! After reading all the horror stories on Viking River Cruises, I am now very happy that they cancelled out my booking. Thank you Viking River Cruises! Thank you! You'll never see any more of my $$.

Product or Service Mentioned: Viking Cruises Cruise Booking.

Reason of review: Not cruising with this crooked outfit!.

  • River Cruises
Company wrote 0 private or public responses to the review from Dec 06, 2015.
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We plan an April Danube River trip on Viking. We were startled to learn just recently that Viking is saying they won't provide a bus trip to Salzburg.

The Salzburg trip was in the original cruise description of a year ago and a big reason why we booked this trip. I am not happy with Viking Cruises and doubt I would ever book with them again!

to Anonymous Kapaau, Hawaii, United States #1116084

You should check out this site for all the other horror stories on Viking River Cruises. On Fodor Travel, Viking is only a 1* vs 5* for the max.

Just not a company to do plan a trip with.

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