Product: Viking Cruises Cruise Booking Clear all filters (0 of 9 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
I had purchased Viking Cruise for May 2019 on August 15, 2018. I was ask to pay Travel Insurance which I did. 18 days later I had to cancel the trip. I was not aware I was going to lose over 2000 for the insurances. I called Viking to see if they could stop the...
Read more
Anonymous
Durpa

By some agreement you mean giving you your way right? YOU can't whine about it when YOU CANCELED!! Did you even READ THE POLICY?? No people like you don’t read, you assume. Th...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, and thank you for this opportunity to respond. We regret to learn of the disappointing customer service and insurance difficulties you've described, and we are interest...

Product
Viking Cruises Cruise Booking
#1352862
Resolved
We booked a trip on April 19 - Viking Ra - with pre and post extensions as follows: Dec. 23 '20 through Dec. 28 '20 in Israel, Dec 28 to Cairo until Jan 8 '21, the on to Jordan-Petra until Jan 12, 2021. Christmas in Israel was so important and the main reason we booked...
Read more
GiddyCuscus
GiddyCuscus

Please note Viking Cruises has provided professional, outstanding assistance in coming to an agreement on this problem. Based on this customer diplomacy, we will be scheduling...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Thank you for contacting us, GiddyCuscus; we are in receipt of your emails and concerns. We regret to hear that this change in itinerary is causing undesirable modifications t...

5.0
Product
Viking Cruises Cruise Booking
#1284569
Resolved
We paid the extra fee to be able select our flights for an upcoming cruise. The flights were booked and were noted not only on the Viking website (MyVikingJourney) but also with Lufthansa. Noticed tonight that the flights were switched to a non-premium flight without...
Read more
Anonymous
Diane

Had a similar bait and switch issue with air. They made promises and only a few were kept. Impossible to contact them today to resolve billing problems as well .Unacceptable s...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Thank you for reaching out to us, HungryNewfoundland, although we regret to hear of the disappointing change of flight arrangements. Our records indicate that you have been in...

4.0
Product
Viking Cruises Cruise Booking
I didn't like
  • Customer service with the air booking staff
  • There deceitful advertising
  • Platitudes and false sentiments that do not solve the problem
#1279678
Resolved
DO NOT USE VIKING CRUISE LINES. On December 24, 2017 we booked a Mediterranean cruise. We chose Viking Cruise lines based on their dedication to customer service and reputation for white glove amenities. It turns out that neither is true. We chose a Junior Penthouse...
Read more
Anonymous
4paws

Buy trip insurance. It makes sense.You pay every year for auto collision insurance for a car that may cost as much or more than your trip.

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Thank you for taking the time to update your review, Lad1056. We’re happy to hear that the booking issue you experienced has been resolved. Further, we strive to provide the b...

5.0
Product
Viking Cruises Cruise Booking
I liked
  • There original promise
I didn't like
  • There deceitful advertising
#1244535
Going to Norway and even though it cost over $20K per couple x3 = $60K+ we had to wait to book excursions that we were paying extra for. To my surprise some were sold out on the first day. Then yesterday 2 of the 3 couples were notified that they were dropped in an...
Read more
Anonymous
Lana Hernandez

Same happened to us, so we booked private tours that cost so much less and we experienced very personal tours. We booked through Viator and had a beautiful Mercedes limo tour...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello,We sincerely regret to learn of your dissatisfaction in our shore excursion booking procedure. Due to capacity limitations, it is possible for some of our more popular o...

1.0
Product
Viking Cruises Cruise Booking
#1058319
I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to fulfill a lifetime dream. The main reasons we booked this particular trip was to visit the d-day beaches at Normandy, Eiffel Tower & London. Called...
Read more
VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, Thank you for voicing your concerns. We are in receipt of your review and appreciate the opportunity to respond. Although we do guarantee an Included Shore Excursion fo...

1.0
Product
Viking Cruises Cruise Booking
#1010329
On Vikings web site it states that transfers are included when you book air with Viking. We booked air and paid $400 for a deviation (4 passengers) to stay 1 night in Marseilles on our own by the airport before doing the transfer to Avignon. Well 6 days before the trip...
Read more
Product
Viking Cruises Cruise Booking
#907306
We have cruised 5 times on Viking. We made a booking for 14 months out with friends to travel with. Friends had an issue with the date and had to cancel. We also cancelled ours... This is the problem. #1 they retain 20% of the deposit and then market that the...
Read more
Anonymous
Terrible Customer Service

Nor will we.

Product
Viking Cruises Cruise Booking
#872929
Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to Budapest. Deposit made and contract called for bal some 3 months prior to cruise. But 11 months before the cruise, was advised my booking was being...
Read more
Anonymous
Anonymous

We plan an April Danube River trip on Viking. We were startled to learn just recently that Viking is saying they won't provide a bus trip to Salzburg. The Salzburg trip was in...

1.0
Kapaau, Hawaii
Product
Viking Cruises Cruise Booking
#746286