filters
State:
Show
City:
Show
Product:
Show
I just returned from a Viking River Cruise on November 18th. To say it was disappointing is an understatement. We had to change our ship 3 times and take 2, 4.5 hour bus rides which were on our sailing days when you truly get to experience the River experience. They...
Read more
Company wrote 0 private and 1 public responses to the review from Dec 09.
VikingCruises
VikingCruises
Viking Cruises Verified Representative

Thank you for reaching out, EquatorialCaiman986. We are disappointed to learn that your recent Viking trip fell below expectation, and are interested in learning the details o...

3.4
#1419402
It has come to my attention that Since June/July of 2018 Viking cruise passengers on the Danube River have been habitually required to relocate to multiple ships, pack and unpack repeatedly, get up early in the morning and have any and all belongings outside of room in...
Read more
Company wrote 1 public responses to the review from Dec 07.
VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello there, and thank you for your review. We hear your concern for your fellow passengers as well as your wishes for additional options, and we would appreciate the opportun...

1.0
#1417817
Viking Cruises - Rhine riverboat cruise. Basel to Amsterdam
We had a most wonderful river boat cruise last week. Yes, the Rhine river is low and we had to change river boats from the alruna to the tialfi!!! They made the change with precision and we did have a longer bus ride as a result!! It was a tough job for the crew and it...
Read more
Company wrote 0 private and 1 public responses to the review from Nov 25.
VikingCruises
VikingCruises
Viking Cruises Verified Representative

Thank you for contacting us, FavoritePony, and for allowing us the opportunity to address your concerns. We are delighted to hear that your grandson had a wonderful time on bo...

#1407784
The manager was very rude and spoke to me in a very condescending manner. He said if I didn’t go on the cruise I would lose all of my money. I asked again if I could postpone the trip to 2019 when water levels rose. He said this wasn’t possible. My wife and I arrived...
Read more
Company wrote 0 private and 1 public responses to the review from Nov 17.
VikingCruises
VikingCruises
Viking Cruises Verified Representative

We appreciate the opportunity presented here to address your concerns, LikeableGiraffe471, and thank you for reaching out to us. To connect you with an agent from our Customer...

1.4
I didn't like
  • Worst customer service
#1402631
I have a cruise booked with Viking in late November. They know unless a major rain event happens the Danube is too low for their ships to navigate and the are basically providing a "bus" tour now. I have talked with numerous agents and they will not offer to switch...
Read more
Company wrote 0 private and 2 public responses to the review from Nov 17.
VikingCruises
VikingCruises
Viking Cruises Verified Representative

We appreciate you taking the time to reach out, DismalCanary, and regret to hear that your upcoming cruise may be impacted by severely low water levels. Additionally, we are s...

1.0
I didn't like
  • Customer service
#1402566
We were told three (3) times that our party of four would receive a credit of $500 per person if we did not use the Viking Air. Both my fiancé' and myself witnessed the conversation. When we asked for the credit, Viking Air denied this was stated and stated " the other...
Read more
Company wrote 0 private and 1 public responses to the review from Nov 13.
VikingCruises
VikingCruises
Viking Cruises Verified Representative

Thanks for allowing us the chance to respond, ScrawnySaintBernard752. We regret to hear of this misunderstanding and are interested in learning the details of your experience....

1.0
I didn't like
  • Customer service
  • Supervisor hung up on me
#1399392
An old adage says, “If a man deceives me once, shame on him, if twice, shame on me. Not exactly true when it comes to dealing with Viking Cruises. You can cancel your Viking cruise but even with “cancel for any reason” insurance with Viking’s Tripmate, you will pay...
Read more
Company wrote 0 private and 1 public responses to the review from Nov 09.
Anonymous
Wheezy55

Same thing happened to us, a family of 8! Now we have to spend more money to use the vouchers in a time frame that doesn't work for all of us. UGH. I agree with all that is st...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Thank you, LyricalPrawn, for providing us with a detailed overview of your recent Viking experiences, both on board and via phone communications. We hear your concerns as we, ...

2.1
I liked
  • Potential
I didn't like
  • Communication
#1397037
We recently returned from a less than stellar ‘Danube Waltz’ Viking River Cruise. We had booked this River Cruise over a year ago and had been eagerly awaiting our trip, because we had heard many positive reviews over the years from family & friends and we were excited...
Read more
Company wrote 0 private and 1 public responses to the review from Nov 02.
VikingCruises
VikingCruises
Viking Cruises Verified Representative

We appreciate you taking the time to share your review, AlarmedSunBear814. Although we regret to hear of your disappointments in the changes to the original program in light o...

2.7
I liked
  • Staff on the ship
  • Ship and accomodations
  • Website
I didn't like
  • Not as advertised
  • Inability to notify customers in a timely and honest manner
  • Changes in the itinerary
#1393057
Any tour company can provide a good service when conditions are good and no problems arise. The test of a company is how problems are solved and how customers are treated when things go wrong. We missed an entire day and a half in Budapest with no attempt to make any...
Read more
Company wrote 0 private and 1 public responses to the review from Nov 01.
Anonymous
Kat

I came back from the Rhine River Cruise in September and we did have some issues, but all in all, it all worked out...Was planning another River Cruise in 2019 with Viking, bu...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

We appreciate the opportunity to respond to your review and are sorry to learn that your recent Viking journey left you feeling disappointed. We hear your displeasure in the i...

2.2
I liked
  • Website
I didn't like
  • Lack of problem solving ability of management
#1392420
We "sailed" with Viking October 12 through October 19, 2018 with a three-day extension in Prague, starting on October 9. In short, our "Romantic Danube River Cruise" turned into a "Stressful Danube Bus Tour". Due to low water levels on the Danube, which we now...
Read more
Company wrote 0 private or public responses to the review from Oct 31.
Anonymous
Joanne

Had a very similar experience ourselves!

I liked
  • Cruise they advertised
  • There original promise
I didn't like
  • Cruise they actually delivered
#1391792