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Our first and last Viking cruise just mercifully came to an end. Food was horrible, excursions bad, no time to explore ports of call at all! Ship literally leaves when excursions do and moves on to next port...your bus takes you to next port to meet ship!! You do not...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Thank you for taking a moment to review your cruise, MiscreantChamois. We regret to hear that your cruise fell below expectations, and are concerned about your claims of poor ...

2.1
I liked
  • Staff
I didn't like
  • Food
  • Schedule
  • Stateroom
#1224035
Issue #1: Mishandling of pre-excursion For our Southern Discovery Mediterranean cruise, we booked a pre-excursion to Rome via Viking, letting them handle our air travel as well. My frustration began when I unsuccessfully tried to find out at what hotel they were...
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Anonymous
Anonymous

Sounds like traveling is not for you. Stay home.

VikingCruises
VikingCruises
Viking Cruises Verified Representative

We’d like to begin by thanking you for joining us on multiple cruises over the years. As you are members of the Viking Family, it is disappointing to hear your experience in A...

3.1
I didn't like
  • Customer service response always negative
  • Employees not giving full information
  • Certain low-standard ports
#1198364
Flight Service booked a flight yesterday that was unacceptable and would not change it without a big additional charge since we were within 30 days of departure. This would have been my 5th Viking cruise, & my 3rd on the Ocean. The only solution they offered was to...
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Anonymous
coot132

Have just been informed that our "luxury explore the world in comfort " river cruise involves a flight that leaves at 6am. We live 2 hours from the airport and will thus have ...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Thank you for reaching out to us, although we wish it were under better circumstances. It’s disappointing to hear of your displeasure with the service you have been provided b...

4.3
#1178906
We have gone several Viking Ocean cruises and are very pleased with the experience. I drink alcoholic beverages very sparingly. In the past I always ordered a single Dark & Stormy. I was informed that Ginger Beer was no longer available on Viking ships. It is...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, and thank you for this opportunity to have a further discussion about your recent experience. As a loyal guest, we appreciate your valued feedback, and are delighted to...

4.2
I liked
  • Great ship
  • Wonderful excursions- we have three more trips with viking
#1172934
This was to be a trip of a lifetime, to celebrate our 53rd anniversary. We are not wealthy, by any means, and we broke the bank to take this cruise. What a terrible waste of our hard earned savings. We were suppposed to be on the Var. A day before the cruise, we were...
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Anonymous
Glenmal

We were contemplating a Viking river cruise, but your experience is quite off-putting.We have done one AMA river cruise and were delighted and are taking another AMA cruise ne...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, donjean. While we’re honored you chose to celebrate such a memorable occasion with us, we regret to learn that the experience fell below your expectations. While our st...

2.8
I didn't like
  • Changes in the ships destination
#1159471
We took the Viking Ocean Cruises “Iconic Western Mediterranean Barcelona to Rome” trip on their Viking Star ship from December 14-21, 2017. We have taken many river cruises with Viking and other companies and decided to try an ocean cruise this time. The Viking Star is...
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Anonymous
Michael Mills

I was on the first part of the cruise described, the Rome to Barcelona leg, and we had the same problem with the captain not wanting to visit certain ports. Out of five sched...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello and welcome home. Thank you for taking the time to provide a detailed summary of your recent voyage aboard Viking Star. It is pleasing to hear that you were served well ...

3.1
Basel, Basel-Stadt
#1157410
This would have to be the most disappointing experience Ive had with any tour operator. The actual itinerary completed was just over half of what was planned. 3 out of 5 ports. We were promised some form of contact regarding their disasterous attempt but we have had to...
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Anonymous
michael mills

I was on this same cruise, and I endorse this review. I too feel ripped off, particularly as the reason I chose this cruise was specifically to visit Tunis and Algiers. I wa...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello. We’d like to take this opportunity to wish you a warm welcome home, and provide some guidance on how we can continue to discuss your concerns. While we understand your ...

2.4
#1153838
We booked our Cuba trip in Jan, 2017. The itinerary was changed in June because they could not dock in Havana. We now docked in Cienfuegos, Cuba. At that time we were told it was only a two hr bus ride to Havana-wrong. It was 4 hrs in each direction. We spent only 2.5...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, and thank you for reaching out to us. While we regret to hear of your disappointment with certain aspects of this itinerary, we appreciate the opportunity to further ad...

#1137241
Really boring food...same old everyday...cheap wine...worse than 2 buck chuck....air was horrible....we nearly missed out connecting flights twice....Viking air needs different agents who understand that because you are on an American or United flight, the...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello,While we’re delighted to hear you enjoyed the ship and the beauty of its interiors, we regret to learn that some aspects of the cruise fell below your expectations. To l...

#1134928

Contact Viking Cruises

Mailing Address:
Viking River Cruises, Inc.
5700 Canoga Avenue, Suite 200
Woodland Hills , CA 91367-6569
Phone:
(800) 706-1483
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Viking Cruises - Viking Cruise to Normandy and health issue
We embarked on the Viking Ship Kadlin, from LaPecq France for a sail up the Seine to the Normandy Beaches. When we came aboard, people from the previous cruise were still leaving the ship. On about the 4th day, people were beginning too cough and by the 5th and 6th...
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Anonymous
Smitty

I have Meniere's Disease which affects the inner ear and prohibits motion relayed activities and causes vertigo amongst other plagues.Ordinarily I hate my disease more than Sa...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hi there,Thank you for reaching out, and welcome home from your Paris & the Heart of Normandy cruise. We are sorry to hear of you and your wife’s illness, and wish for a speed...

4.5
I liked
  • Food staff
  • Food
I didn't like
  • No turn around time for disinfecting surfaces between trips
#1124522