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Recently back from a Viking Tour on the Ingvar; 6-22 Aug 2018 (dates include travel from and to Colorado) that began with three days in Helsinki, then train to St Petersburg to board Viking Cruise to Moscow. Overall, the vacation was wonderful, but not without drama...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

We are pleased to hear that aspects of your cruise were enjoyable, and regret that which fell below expectation. We appreciate you taking the time to share your experience, an...

3.0
#1362917
My husband and I recently went on a Rhine Getaway Viking River Cruise on the Alruna (ALP18018). We had heard very positive reviews over the years from family and friends and were excited about our first river cruise with a company whose reputation was built on river...
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2.8
Basel, Basel-Stadt
#1359004
Viking Cruises - Cheap beer on a champagne budget
We booked our "Romantic Danube" cruise over a year ago. Just before our scheduled departure date we received the same nebulous email as everyone else, that our itinerary "may" be impacted due to low water levels. Through some very quick investigation we learned that...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello there, and thank you for your feedback. It is with regret that we learn of your dissatisfaction, however we are grateful for this opportunity to connect with you. We are...

#1353569
I had purchased Viking Cruise for May 2019 on August 15, 2018. I was ask to pay Travel Insurance which I did. 18 days later I had to cancel the trip. I was not aware I was going to lose over 2000 for the insurances. I called Viking to see if they could stop the...
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Anonymous
Durpa

By some agreement you mean giving you your way right? YOU can't whine about it when YOU CANCELED!! Did you even READ THE POLICY?? No people like you don’t read, you assume. Th...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, and thank you for this opportunity to respond. We regret to learn of the disappointing customer service and insurance difficulties you've described, and we are interest...

#1352862
We were on the Danube cruise from Budapest to Passua August 5th. We got an email the day before stating because of water levels the ship could make it to Budapest. Later we learned they knew of this problem for many days. We had 1/2 day cruise total in the 8day cruise....
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello there, and thank you for sharing your review. It is with regret that we learn of your dissatisfaction in the necessary itinerary changes due to low water, and do hear yo...

#1348236
We booked a Viking cruise on the Romantic Danube for October -- to the tune of $10,000. Yes, the trip of a lifetime! But then we learned that the Danube is almost dry so Viking is substituting a BUS and HOTEL tour instead. Aside from the fact that I get carsick and...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, and thank you for detailing your experience. Though it is with regret that we receive your disappointment in our customer service, we are grateful for this opportunity ...

1.0
#1348132
I have tried to reach someone in a mangemet position to resolve my issue and I have been told that they will relay the problem.
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, and thank you for your review. We are interested in investigating this event in more detail, and kindly ask that you send your booking information to TellUs@vikingcruis...

#1346814
We took the River Cruise from Nuremburg to Budapest at the end of July. This was a bucket list trip for us. We chose this trip so that we could get a taste of the cities that are ADVERTISED on this journey. We received an email the day after we departed the US for...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello there, and thank you for providing a detailed review of your recent journey. Your kind remarks towards the staff aboard Viking Tor are appreciated, although we regret th...

1.7
#1339318
STAY AWAY FROM VIKING RIVER CRUISES. THEY ARE INTENTIONALLY DISHONEST AND WILL CHEAT YOU IF ANYTHING GOES WRONG. Here is what happened to us. We just returned from what was intended to be a 7-day Danube Waltz cruise from August 5-12, 2018. The day we arrived in our...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

We appreciate you bringing this matter to our attention, EliteOctopus, and while we regret to hear of your disappointment, our records indicate that a Customer Relations Agent...

Anonymous
Steve Carleton

I just had a similar “bait and switch” experience by Viking for the 8/18-25 Viking Romantic Daube Tour, turned into a 80% Bus Tour by Viking less than 48 hours in advance with...

1.0
#1338713

Contact Viking Cruises

Mailing Address:
Viking River Cruises, Inc.
5700 Canoga Avenue
Woodland Hills, California 91367
United States
Phone:
(855) 338-4546
More
Be very careful booking Viking river cruises. We bought the 7-day Danube Waltz from Aug 5 – 12, 2018, and spent one night cruising. Viking gave us a bus tour with hotel stays. Their boat broke down – couldn’t flush the toilets a lot of the time – and their compensation...
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Anonymous
rjdore

Interesting response from Viking. I wrote the chairman, Torstein Hagen, explaining everything that happened and asked for a 100 percent refund or free cruise. Viking customer ...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

We’re grateful for this opportunity to respond to your review, although we regret to learn of your disappointment. While we do our best to preserve the original itineraries, w...

1.9
I didn't like
  • Turned cruise into a bustour
#1337897