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The manager was very rude and spoke to me in a very condescending manner. He said if I didn’t go on the cruise I would lose all of my money. I asked again if I could postpone the trip to 2019 when water levels rose. He said this wasn’t possible. My wife and I arrived...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

We appreciate the opportunity presented here to address your concerns, LikeableGiraffe471, and thank you for reaching out to us. To connect you with an agent from our Customer...

1.4
I didn't like
  • Worst customer service
#1402631
I have a cruise booked with Viking in late November. They know unless a major rain event happens the Danube is too low for their ships to navigate and the are basically providing a "bus" tour now. I have talked with numerous agents and they will not offer to switch...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

We appreciate you taking the time to reach out, DismalCanary, and regret to hear that your upcoming cruise may be impacted by severely low water levels. Additionally, we are s...

1.0
I didn't like
  • Customer service
#1402566
We were told three (3) times that our party of four would receive a credit of $500 per person if we did not use the Viking Air. Both my fiancé' and myself witnessed the conversation. When we asked for the credit, Viking Air denied this was stated and stated " the other...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Thanks for allowing us the chance to respond, ScrawnySaintBernard752. We regret to hear of this misunderstanding and are interested in learning the details of your experience....

1.0
I didn't like
  • Customer service
  • Supervisor hung up on me
#1399392
An old adage says, “If a man deceives me once, shame on him, if twice, shame on me. Not exactly true when it comes to dealing with Viking Cruises. You can cancel your Viking cruise but even with “cancel for any reason” insurance with Viking’s Tripmate, you will pay...
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Anonymous
Wheezy55

Same thing happened to us, a family of 8! Now we have to spend more money to use the vouchers in a time frame that doesn't work for all of us. UGH. I agree with all that is st...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Thank you, LyricalPrawn, for providing us with a detailed overview of your recent Viking experiences, both on board and via phone communications. We hear your concerns as we, ...

2.1
I liked
  • Potential
I didn't like
  • Communication
#1397037
We recently returned from a less than stellar ‘Danube Waltz’ Viking River Cruise. We had booked this River Cruise over a year ago and had been eagerly awaiting our trip, because we had heard many positive reviews over the years from family & friends and we were excited...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

We appreciate you taking the time to share your review, AlarmedSunBear814. Although we regret to hear of your disappointments in the changes to the original program in light o...

2.7
I liked
  • Website
  • Staff on the ship
  • Ship and accomodations
I didn't like
  • Not as advertised
  • Changes in the itinerary
  • Inability to notify customers in a timely and honest manner
#1393057
Any tour company can provide a good service when conditions are good and no problems arise. The test of a company is how problems are solved and how customers are treated when things go wrong. We missed an entire day and a half in Budapest with no attempt to make any...
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Anonymous
Kat

I came back from the Rhine River Cruise in September and we did have some issues, but all in all, it all worked out...Was planning another River Cruise in 2019 with Viking, bu...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

We appreciate the opportunity to respond to your review and are sorry to learn that your recent Viking journey left you feeling disappointed. We hear your displeasure in the i...

2.2
I liked
  • Website
I didn't like
  • Lack of problem solving ability of management
#1392420
We "sailed" with Viking October 12 through October 19, 2018 with a three-day extension in Prague, starting on October 9. In short, our "Romantic Danube River Cruise" turned into a "Stressful Danube Bus Tour". Due to low water levels on the Danube, which we now...
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Anonymous
Joanne

Had a very similar experience ourselves!

I liked
  • There original promise
  • Cruise they advertised
I didn't like
  • Cruise they actually delivered
#1391792
The Douro river needs major pier upgrades to accommodate the river boats. Viking is planning on adding three more boats next year. The boats on wrapped next to each other and your have to board and walk across to another boat. That means the expensive balcony view you...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hi there, and thank you for providing us a review of your recent voyage aboard Viking Torgil. It is with regret that we learn of the stateroom cooling difficulties you’ve desc...

#1365060
Recently back from a Viking Tour on the Ingvar; 6-22 Aug 2018 (dates include travel from and to Colorado) that began with three days in Helsinki, then train to St Petersburg to board Viking Cruise to Moscow. Overall, the vacation was wonderful, but not without drama...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

We are pleased to hear that aspects of your cruise were enjoyable, and regret that which fell below expectation. We appreciate you taking the time to share your experience, an...

Anonymous
Anonymous

You must not travel much. You got off easy and relatively painlessly. Of course you've had no success in pursuing any monetary claims ; by your own admission all you have done...

3.0
#1362917

Contact Viking Cruises

Mailing Address:
Viking River Cruises, Inc.
5700 Canoga Avenue
Woodland Hills, California 91367
United States
Phone:
(855) 338-4546
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My husband and I recently went on a Rhine Getaway Viking River Cruise on the Alruna (ALP18018). We had heard very positive reviews over the years from family and friends and were excited about our first river cruise with a company whose reputation was built on river...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, and thank you for providing us your feedback on your recent Viking experience. It is with regret that we learn of the disappointment you’ve described in the necessary c...

2.8
Basel,Basel-Stadt
#1359004