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2.9

Booked everything through Viking starting with Iberia Airlines. Within the 24 hour period to book seats the Iberia web site showed all seats taken except for paid seats.

Not knowing what to do, we purchased paid seats ($149 ). Come to find out, seats ARE available at the airport only THATS A SCAM !! Our flight back, which we paid extra for the seats, was cancelled 2-days before the end of the cruise which essentially ended our vacation with numerous trips to customer service to find a flight home. My wife and I could not be seated together for the 10 hour flight from Venice to Philadelphia.

The inclusive tours were terrible, In fact, one tour guide ending our tour at a MALL, while she went to Starbucks. Shuttle services were sporadic and a long distance from the ship. Customer Service were of no help. I have documented our complete experience and have sent copy to our AAA travel agent and mailed a copy to Viking.

We paid a great trip that was not to be.

This was the Maiden voyage for the Viking ORION. I feel Viking Orion were training at our expense.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Viking Cruises Pros: Food staff.

Viking Cruises Cons: Customer service.

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VikingCruises

Weโ€™re sorry to hear that your customer service experiences did not meet expectation, and appreciate you taking the time to share your review. As we value your feedback and the integrity of your interactions, we would love the opportunity to discuss your comments in further detail.

Please email us at TellUs@vikingcruises.com with your booking information so that we may connect you with a seasoned Customer Relations Agent. We look forward to hearing from you through that outlet, and wish you a lovely day.

Guest

I can't imagine being shoehorned onto an aircraft for 10 hours only to land in dirty Italy and be penned up on a foreign run ship with cabins the size of my bathroom for days or weeks with drunks, sick people, foreigners, and who knows what else ? And paying for the privilege ? Never.

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