Viking Cruises - Booking Policies BAD for Consumer witd Added BAD Customer Service
We have cruised 5 times on Viking. We made a booking for 14 months out with friends to travel with. Friends had an issue with the date and had to cancel.
We also cancelled ours... This is the problem.
#1 they retain 20% of the deposit and then market that the 80% will be refunded in 30 days. We have cruised 6 times on Oceania and any refunds for anything takes 48 hours to hit the CC.
#2 - Viking expects full payment 12 months from date of cruises. No other lines do that.
I think it is a nickel an dime operation that is cash strapped and uses other peoples money to cover gaps.
Very unhappy and will NOT cruise again on Viking..
In the past I have written and sent Priority Mail to Torstein Hagen on issues with serious (not ***) safety and quality issues of the Star, and NEVER received a response. VERY RUDE
Reason of review: Return, Exchange or Cancellation Policy.
Location: Kirkland, Washington
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