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We booked our Cuba trip in Jan, 2017. The itinerary was changed in June because they could not dock in Havana. We now docked in Cienfuegos, Cuba. At that time we were told it was only a two hr bus ride to Havana-wrong. It was 4 hrs in each direction. We spent only 2.5...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, and thank you for reaching out to us. While we regret to hear of your disappointment with certain aspects of this itinerary, we appreciate the opportunity to further ad...

#1137241
Really boring food...same old everyday...cheap wine...worse than 2 buck chuck....air was horrible....we nearly missed out connecting flights twice....Viking air needs different agents who understand that because you are on an American or United flight, the...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello,While we’re delighted to hear you enjoyed the ship and the beauty of its interiors, we regret to learn that some aspects of the cruise fell below your expectations. To l...

#1134928
Viking Cruises - Viking Cruise to Normandy and health issue
We embarked on the Viking Ship Kadlin, from LaPecq France for a sail up the Seine to the Normandy Beaches. When we came aboard, people from the previous cruise were still leaving the ship. On about the 4th day, people were beginning too cough and by the 5th and 6th...
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Anonymous
Smitty

I have Meniere's Disease which affects the inner ear and prohibits motion relayed activities and causes vertigo amongst other plagues.Ordinarily I hate my disease more than Sa...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hi there,Thank you for reaching out, and welcome home from your Paris & the Heart of Normandy cruise. We are sorry to hear of you and your wife’s illness, and wish for a speed...

4.5
I liked
  • Food
  • Food staff
I didn't like
  • No turn around time for disinfecting surfaces between trips
#1124522

Viking Cruises - Biking travel insurance is a rippoff

Viking Cruises
#1115191
3.1
Details
Don’t use viking trip insurance!!!!!! The fine print says you only get a credit for future voyages (not cash back). Even worse, the future credits expire in 12 months
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Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
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Viking Cruises - Won’t refund Caribbean cruise

Viking Cruises
#1115183
Viking insists we take their December Caribbean cruise with 3 days in Puerto Rico, even though it is still suffering major storm damage Who wants to spend three days of vacation in a storm ravaged port? I want my money back.
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Viking Cruises - Hannity

Viking Cruises
#1057938
I guess you don't care about our 90,000 members who will go on a Viking Cruise anymore. Sad.
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Viking Cruises - Simple Review #1489157006
1/1

Viking Cruises Cruise Review

Viking Cruises
#1019141
I felt like we were rushed through the whole thing there is tours and then you had to stop and you have never really talked exploring the cities I really want to exploring today in Budapest longer we got there in the afternoon and we had be back at eight so there is only a day that eight hours really to enjoy the city the crew was very nice but
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Where do I start? We have received two emails from Viking cruises. One was our invoice. Yes they got the money on April for a cruise on October. First class cabin and first class airfare. We received a second email in August with our flight itinerary. It said that we...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello,While we’re delighted to hear you enjoyed the ship and the beauty of its interiors, we regret to learn that some aspects of the cruise fell below your expectations. To l...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello,We regret to hear of the difficulties with your departure flight, as well as your disappointing customer service encounter. We want to assure you that what you’ve descri...

1.0
I didn't like
  • Treatment of customer
  • Er experience and customer service is abominable
  • So far we have not been on the cruise but your cust
#1119590
I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all the other staff members. The 3rd day of the Cruise I had a bad fall in Rouen, Barbara Cruz rode in the ambulance and stayed with me in the hospital...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, and thank you for the kind words directed towards the crew of Viking Kadlin. While we regret to hear of your injury, we’re delighted to learn that these unfortunate cir...

5.0
#1102364
We took a pre cruise trip for 3 days to Iceland, $3,000 We arrived in Iceland at 6:30 am from Denver Taken to the Hilton Hotel. Told we could not check in until 2PM I told them we were tired and needed to rest (in our 70s) and clean up. I was told we could sleep in the...
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Anonymous
Anonymous

Your own fault. Expecting to check in to a hotel in the morning is not going to work.

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Dear John,We regret to hear that you had a disappointing experience with your Iceland pre-extension, and accordingly, have offered the future cruise voucher as a gesture of go...

2.5
I didn't like
  • Pre trip and viking air
#1087614
I was interested in the Volga River cruise. It says 2 for 1. I travel solo. It seems to me that if I were to travel on my own, that the prices quoted would apply. I called to find out particulars and was quoted a price twice the price listed. I got some sort of...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Dear Anonymous,Were sorry our promotions and explanations have been confusing to you and we hope to provide some clarity on the matter.Our 2-for-1 special offer means that two...

#1086512
Well let it be said Vicking takes no responsibility for its passengers after they get your money. We are in the process of trying to join our cruise after it has left. Today is June 30th, I'm in the U.S. Lufthansa has canceled us for the past two days to fly because...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Dear Anonymous,We regret to hear of the difficulties youve experienced with your planned air travel. With the solution youve described in the form of a new flight with Delta, ...

Anonymous
Anonymous

Hopefully you did purchase the insurance. Cruise lines cannot change their sailing times. Not their fault.

1.0
#1068367
Viking does not value return customers! We signed up early as repeat customers (3rd time and with two other couples) and were told we got a deal. It turned out Viking Air charged more that we could have gotten on our own, and weeks later dropped the air charges for new...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Dear anonymous,We regret to learn about your disappointments with Viking Air Plus and would appreciate the opportunity to assist you. To learn the details of your concerns and...

#1067400
There is a cast system o board. Going to Norway and even though it cost over $20K per couple x3 = $60K+ we had to wait to book excursions that we were paying extra for. To my surprise some were sold out on the first day. Then yesterday 2 of the 3 couples were notified...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello,We sincerely regret to learn of your dissatisfaction in our shore excursion booking procedure. Due to capacity limitations, it is possible for some of our more popular o...

1.0
#1058319