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I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all the other staff members. The 3rd day of the Cruise I had a bad fall in Rouen, Barbara Cruz rode in the ambulance and stayed with me in the hospital...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, and thank you for the kind words directed towards the crew of Viking Kadlin. While we regret to hear of your injury, we’re delighted to learn that these unfortunate cir...

5.0
#1102364
We took a pre cruise trip for 3 days to Iceland, $3,000 We arrived in Iceland at 6:30 am from Denver Taken to the Hilton Hotel. Told we could not check in until 2PM I told them we were tired and needed to rest (in our 70s) and clean up. I was told we could sleep in the...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Dear John,We regret to hear that you had a disappointing experience with your Iceland pre-extension, and accordingly, have offered the future cruise voucher as a gesture of go...

Anonymous
John Horrigan

I was told by Viking they would give us $1000 for a future trip, Insulting

2.5
I didn't like
  • Pre trip and viking air
#1087614
I was interested in the Volga River cruise. It says 2 for 1. I travel solo. It seems to me that if I were to travel on my own, that the prices quoted would apply. I called to find out particulars and was quoted a price twice the price listed. I got some sort of...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Dear Anonymous,Were sorry our promotions and explanations have been confusing to you and we hope to provide some clarity on the matter.Our 2-for-1 special offer means that two...

#1086512

Viking Cruises - Biking travel insurance is a rippoff

Viking Cruises
#1115191
3.1
Details
Don’t use viking trip insurance!!!!!! The fine print says you only get a credit for future voyages (not cash back). Even worse, the future credits expire in 12 months
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Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website

Viking Cruises - Won’t refund Caribbean cruise

Viking Cruises
#1115183
Viking insists we take their December Caribbean cruise with 3 days in Puerto Rico, even though it is still suffering major storm damage Who wants to spend three days of vacation in a storm ravaged port? I want my money back.
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Viking Cruises - Hannity

Viking Cruises
#1057938
I guess you don't care about our 90,000 members who will go on a Viking Cruise anymore. Sad.
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Viking Cruises - Simple Review #1489157006
1/1

Viking Cruises Cruise Review

Viking Cruises
#1019141
I felt like we were rushed through the whole thing there is tours and then you had to stop and you have never really talked exploring the cities I really want to exploring today in Budapest longer we got there in the afternoon and we had be back at eight so there is only a day that eight hours really to enjoy the city the crew was very nice but
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Well let it be said Vicking takes no responsibility for its passengers after they get your money. We are in the process of trying to join our cruise after it has left. Today is June 30th, I'm in the U.S. Lufthansa has canceled us for the past two days to fly because...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Dear Anonymous,We regret to hear of the difficulties youve experienced with your planned air travel. With the solution youve described in the form of a new flight with Delta, ...

Anonymous
Anonymous

Hopefully you did purchase the insurance. Cruise lines cannot change their sailing times. Not their fault.

1.0
#1068367
Viking does not value return customers! We signed up early as repeat customers (3rd time and with two other couples) and were told we got a deal. It turned out Viking Air charged more that we could have gotten on our own, and weeks later dropped the air charges for new...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Dear anonymous,We regret to learn about your disappointments with Viking Air Plus and would appreciate the opportunity to assist you. To learn the details of your concerns and...

#1067400
There is a cast system o board. Going to Norway and even though it cost over $20K per couple x3 = $60K+ we had to wait to book excursions that we were paying extra for. To my surprise some were sold out on the first day. Then yesterday 2 of the 3 couples were notified...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello,We sincerely regret to learn of your dissatisfaction in our shore excursion booking procedure. Due to capacity limitations, it is possible for some of our more popular o...

1.0
#1058319
I have a huge complaint against Viking River and Sea Cruises. We are traveling the Viking Sea from Greenwich, London to Bergen, Norway. I and one of my traveling companions, WC booked the Eltham Palace Gardens excursion. We paid for the tour. Yesterday we were notified...
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Anonymous
Sandra Busell

I very quickly heard from a Viking representative, Kory Robinson, who honestly explained what happened and made efforts to compensate us for our prior poor service. Very pleas...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello,We deeply regret to hear that you have been experiencing difficulty with your booked shore excursions, and would like to learn more about this experience so we can help ...

2.7
I didn't like
  • Platitudes and false sentiments that do not solve the problem
#1057801
Unbelievable. We enjoy luxury travel so we thought we would try Viking Ocean Cruise Line. They offered 2 for 1 cabin with free airfare. We hope it is luxury because the 2 for 1 in small penthouse cabin (400 sq ft) was still higher cost for two for other luxury ocean...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello,Thank you for giving Viking Ocean Cruises a try! While we are confident you will enjoy your overall experience, we regret to hear of your disappointment with your curren...

#1052206
I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to fulfill a lifetime dream. The main reasons we booked this particular trip was to visit the d-day beaches at Normandy, Eiffel Tower & London. Called...
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VikingCruises
VikingCruises
Viking Cruises Verified Representative

Hello, Thank you for voicing your concerns. We are in receipt of your review and appreciate the opportunity to respond. Although we do guarantee an Included Shore Excursion fo...

1.0
#1010329

Contact Viking Cruises

Mailing Address:
Viking River Cruises, Inc.
5700 Canoga Avenue, Suite 200
Woodland Hills , CA 91367-6569
Phone:
(800) 706-1483
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My husband and I were recently aboard the Viking Skirnir for the Grand European Tour beginning September 26 and ending October 10. This was our “Swan Song,” because due to our age, we knew we couldn’t take another trip like this. When we arrived in Vienna, my husband...
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Anonymous
Anonymous

our viking star cruise in 2015 I got became ill with a lung issue from fumes in spa and stateroom. on way home from airport went to ER found I had peumonia and was treated 9...

VikingCruises
VikingCruises
Viking Cruises Verified Representative

Dear Whittletree,We appreciate the opportunity to respond to your comments and hope your husband has fully recovered from his illness. Please send him our best wishes!The expe...

4.5
Basel, Basel-Stadt
#971285